Public sector customers can access cloud support requirements through further competition from one or multiple categories. Includes services such as set up and migration, security services and performance testing.
Agreement number: RM1557.14L4
Start date: 29/10/2024
End date: 28/04/2026
Available for: Available for central government, charities, education, health, local authority, blue light (police, fire, ambulance, search and rescue), devolved administrations and British overseas territories.
Lot 4 enables you to further compete in larger and more complex cloud support requirements.
Run a further competition to access services from one or more of the following categories:
G-Cloud 14 Lot 4 will run for 18 months from 29 October 2024.
Any call-off contract will initially last for up to 36 months (3 years). You can extend once by a maximum of 12 months (1 year), but you must specify this in the initial contract terms.
The total call-off length should not be for more than 48 months (4 years). This includes the initial call-off duration plus the extension option. Certain restrictions apply to central government contract extensions.
You can not use G-Cloud 14 lot 4 to buy the following services:
To access management consultancy services including business, strategy and policy and finance consultancy you will need to use RM6187 Management Consultancy Framework 3.
For non-cloud technology services ranging from strategy and design to operational deployment use RM6100 Technology Services.
For suppliers who can design, build and provide clearly defined bespoke digital projects, applications and services use RM1043.8 Digital Outcomes 6.
For non-cloud technology products such as hardware, software and all associated services use RM6068 Technology Products and Associated Services.
For software-led office systems including software licences, associated hardware, app-related consultancy services, software support and maintenance use RM6194 Back Office Software.
You can only access support relating to the cloud using G-Cloud 14. You can not access staff or interims.
Before buying from this agreement you should read the buyer guide.
Further competition is the only route to market for G-Cloud 14 Lot 4. For further details, read Framework schedule 7: call off award procedure.
To run a further competition you will need to:
To buy from this agreement:
If you do not have your own eSourcing system you can use ours to manage your further competition process. Register an account on our CCS eSourcing portal.
Maximum SFIA day rates have been established for this agreement.
Customers can request Lot 4 supplier pricing information by emailing info@crowncommercial.gov.uk quoting RM1557.14L4: G-Cloud 14 Lot 4.
All suppliers for this agreement have committed to comply with the Procurement Policy Note 06/21: 'Taking account of Carbon Reduction Plans in the procurement of major government contracts' as required. If a supplier is required to publish a carbon reduction plan, you can find it on their individual supplier details page.
You can now buy online with CCS.
Please select a lot to start.
Each section below has the links to the documents, what they are for, when to use them and if you need to enter any information into them.
You might not need all the contractual documents to buy the products or services from this agreement.
Before buying from this agreement you should read the buyer guide and how to use contractual documents.
The buyer guide will help you understand how the agreement works and what you can or can’t use the agreement for.
This section might also include further guides or lists you will need to look at and make selections from, as well as previous webinar slides and Q&A scripts from sessions with buyers and suppliers.
The core terms form part of the framework and call-off contracts and must be used on every contract. They cannot be changed.
The core terms are CCS’s standard commercial terms. They govern the supplier’s relationship with CCS and every customer who has a call-off contract.
When a customer decides to buy from a supplier, they’ll complete an order form with important information about the call-off contract.
Customers can change any of their chosen schedules by adding special terms in the call-off order form.
A completed order form will contain:
The call-off contract will be created when both parties either agree to:
This Framework Award Form creates the Framework Contract. It summarises the main features of the procurement and includes CCS and the Supplier’s contact details.
RM1557.14L4 Framework Award Form v3.11
RM1557.14L4 Joint schedule 1: definitions v3.12
Essential document
Read only
This defines significant words and phrases used in the core terms and template schedules. You will need to add any new definitions specifically needed for your contract, and add them as special terms in your call-off order form.
RM1557.14L4 Joint schedule 2: variation form v.3.1
Essential document
If you use this schedule, you will need to enter details in this document
Explains the format for formally documenting any contract changes you may need.
RM1557.13L4 Joint schedule 3: insurance requirements v.3.1
Essential document
Read only
An essential schedule that captures the supplier’s basic obligations for any insurances needed at the framework level, and mandating that the supplier must give you any additional insurances that you specify in your order form.
RM1557.14L4 Joint schedule 4: commercially sensitive information v.3.1
Essential document
You will need to enter details in this document
You should ask your supplier to tell you if any of the information they provided is commercially sensitive such that they would not want it disclosed in response to a Freedom of Information (FOI) request. Their response will provide the content for this schedule but it is your decision if the relevant information would be withheld if a relevant FOI request was received.
RM1557.13L4 Joint schedule 5: corporate social responsibility v.3.2
Essential document
Read only
This is a core schedule that sets out basic corporate social responsibility (CSR) or social value requirements that apply to all suppliers in the agreement. You may have your own CSR or social value requirements to include in your contract and, where you have specified that as part of a competition, these must be satisfied.
RM1557.14L4 Joint schedule 6: key subcontractors v.3.1
Optional document
Read only
You only need this document if the supplier uses one or more key-subcontractors to fulfil its obligations under your contract.
RM1557.13L4 Joint schedule 7: financial difficulties v3.6
Optional document
If you use this schedule, you will need to enter details in this document
If a supplier has any financial difficulty when you use your call-off you will need to use this schedule to monitor their financial standing and any consequences of changes to this.
RM1557.14L4 Joint schedule 8: guarantee for PSC v3.3
Optional document
If you use this schedule, you will need to enter details in this document
You can use this schedule when you want assurance provided by a third party guarantor that the supplier’s obligations will be met, because you are concerned about the financial status of your supplier.
RM1557.14L4 Joint schedule 9: minimum standards of reliability v.3.3
Optional document
If you use this schedule, you will need to enter details in this document
A requirement for suppliers to demonstrate minimum standards of reliability in relation to high value contracts.
RM1557.14L4 Joint schedule 10: rectification plan v.3.0
Essential document
You will need to enter details in this document
This explains the format for any rectification plan that your supplier may have to provide in the event that you experience a supplier default.
RM1557.14L4 Joint schedule 11 processing data v4.7
Essential document
You will need to enter details in this document
This schedule addresses the processing of any personal data associated with the performance of your contract. Normally, in terms of data protection rules:
RM1557.14L4 Joint schedule 12: supply chain visibility v.1.0
Essential document
Read only
A requirement for suppliers to advertise subcontract opportunities and submit spend data for SME’s and VCSE organisations.
Call-off schedules are used when suppliers sell their goods or services to customers.
You can choose which schedules to include and whether to edit these template schedules when they form a call-off contract.
RM1557.14L4 Call-off schedule 1: transparency reports v3.0
Essential document
You will need to enter details in this document
Information about the call-off contract you need from the supplier so that you can meet your public accountability and transparency requirements. If needed, you can complete Annex A: List of transparency reports which is in this document.
RM1557.14L4 Call-off schedule 2: staff transfer v3.3
Essential document
You will need to enter details in this document
This schedule is to ensure that appropriate provisions are included to deal with staff transfer on both entry and exit, and, irrespective of whether TUPE does apply on entry.
RM1557.14L4 Call-off schedule 3: continuous improvement v3.0
Optional document
You will need to enter details in this document
If included as part of the schedule it means the supplier will need to make sure they try to identify new or potential improvements to how they meet the needs of the project, including through regular reviews with the customer.
RM1557.14L4 Call-off schedule 4: call-off tender v3.1
Optional document
If you use this schedule, you will need to enter details in this document
Add the supplier’s bid into this document, including anything additional they offered that you would like included in the contract.
RM1557.14L4 Call-off schedule 5: pricing details v3.1
Optional document
If you use this schedule, you will need to enter details in this document
This schedule should be used to show more detailed pricing information as well as the pricing in the order form.
RM1557.14L4 Call-off schedule 6: ICT services v3.4
Optional document
If you use this schedule, you will need to enter details in this document
Additional provisions necessary to facilitate the provision of ICT Services which are part of the deliverables of the call-off contract.
RM1557.14L4 Call-off schedule 7: key supplier staff v3.1
Optional document
If you use this schedule, you will need to enter details in this document
This schedule makes sure that any key staff identified from the supplier will fill the key roles throughout the contract, and states what the supplier will do if any of the key staff are unavailable for a specified period of time.
RM1557.14L4 Call-off schedule 8 business continuity and disaster recovery v3.3
Optional document
If you use this schedule, you will need to enter details in this document
What the supplier must do to make sure the call-off contract can still be delivered even if there’s an unexpected event. Use if:
RM1557.14L4 Call-off schedule 9: security v3.4
Optional document
If you use this schedule, you will need to enter details in this document
What the supplier must do to make sure that customer data and deliverables are kept secure.
RM1557.14L4 Call-off schedule 10: exit management v3.2
Optional document
If you use this schedule, you will need to enter details in this document
What the supplier needs to do at the end of a call-off contract to help the customer continue to deliver public services.
RM1557.14L4 Call-off schedule 11: installation works v3.0
Optional document
If you use this schedule, you will need to enter details in this document
This schedule is used when you require additional provisions necessary where installation is carried out by the supplier
RM1557.14L4 Call-off schedule 12: clustering v.3.1
Optional document
If you use this schedule, you will need to enter details in this document
You can use this schedule if other customers (contracting authorities) want to join with you to buy using a single call-off, instead of lots of individual call-off contracts.
RM1557.14L4 Call-off schedule 13: implementation plan and testing v.3.3
Optional document
If you use this schedule, you will need to enter details in this document
The agreed plan for when the services will be delivered and tested to ensure they meet your needs.
RM1557.14L4 Call-off schedule 14: service levels v3.2
Optional document
If you use this schedule, you will need to enter details in this document
The standards of service required by the customer and what happens when these are not met.
RM1557.14L4 Call-off schedule 15: call off contract management v3.1
Optional document
If you use this schedule, you will need to enter details in this document
How supplier and customer should work together on the call-off contract. We recommend using this document if you need to collaborate with the supplier to monitor and manage the call-off contract.
RM1557.13L4 Call-off schedule 16: benchmarking v3.2
Optional document
If you use this schedule, you will need to enter details in this document
A process for comparing the value of the supplier against other providers in the market. We recommend you use this document if you need to benchmark the pricing to make sure you receive good market value over the life of the contract.
RM1557.14L4 Call-off schedule 17: MOD terms v3.1
Optional document
If you use this schedule, you will need to enter details in this document
For Ministry Of Defence (MOD) customers only. Any additional terms needed by the MOD.
RM1557.14L4 Call-off schedule 18: background checks v3.1
Optional document
If you use this schedule, you will need to enter details in this document
This schedule is used when supplier staff must be vetted for any relevant convictions before working on the contract.
RM1557.14L4 Call-off schedule 19: Scottish law v1.0
Optional document
If you use this schedule, you will need to enter details in this document
Switches the interpretation of the call-off contract to Scottish law.
RM1557.14L4 Call-off schedule 20: specification v3.0
Optional document
If you use this schedule, you will need to enter details in this document
More information about your specification from the order form.
RM1557.14L4 Call-off schedule 21: Northern Ireland law v.1.0
Optional document
If you use this schedule, you will need to enter details in this document
Switches the interpretation of the call-off contract to Northern Ireland law.
RM1557.14L4 Call-off schedule 23: HMRC terms
Optional document
If you use this schedule, you will need to enter details in this document
For HMRC customers only. Any additional terms needed by HMRC.
RM1557.14L4 Call-off schedule 24: corporate resolution planning v3.0
Essential document
Read only
If you use this schedule, you will need to enter details in this document for Critical Service Contracts, other outsourced service contracts with an estimated value exceeding £10m per year.
Framework schedules are used by CCS to set up the agreement with suppliers.
RM1557.14L4 Framework schedule 1a specification v.1.0
Read only
What CCS expects the supplier to provide to customers.
RM1557.14L4 Framework schedule 2 framework tender v.3.0
Read only
How the supplier proposes to meet the specification requirements.
RM1557.14L4 Framework schedule 3 framework prices v2
Read only
Maximum rates the supplier can charge for services under the framework contract.
RM1557.14L4 Framework schedule 4 framework management v3.4
Read only
Describes how CCS and the supplier will manage the framework contract.
RM1557.14L4 Framework schedule 4 framework management charges and information v3.7
Read only
Describes how CCS and the supplier will manage the framework contract.
RM1557.14L4 Framework schedule 5 MI template v1
Read only
MI template
RM1557.14L4 Framework schedule 6: order form template and call-off schedules v3.10
Read only
If you already completed the order form in the call-off order form section, you won’t need to complete this document, because they are the same.
RM1557.13L4 Framework schedule 7: call-off award procedure v.3.3
Read only
The process a customer must follow to award a call-off contract, which needs to be clearly stated in your further competition documents.
RM1557.14L4 Framework schedule 8: self audit certificate v.3.1
Read only
CCS requires suppliers to provide a self audit certificate following an annual self audit to verify their accounts.