Technology Services 4
Summary
Provides public sector buyers with a flexible way to buy technology services. Includes technology strategy and service design as well as services to provide support with the operational running and ongoing development of an IT environment.
Updates
7/11/2024: Thank you for your continued interest in RM6190 Technology Services 4 (TS4). We are now in a position to provide further updates on next steps.
Following the delay announced to the Procurement Act 2023 go live date a decision had been taken to postpone the Invitation to Tender (ITT) go live for TS4. The go live date for the ITT has been confirmed as March 2025 with an anticipated award date in December 2025.
We will soon be publishing further updates including upcoming market engagement sessions. Please keep reviewing the webpage to make sure you register and attend these upcoming sessions to get all the latest updates.
5/9/2023: This agreement will replace the current Technology Services 3
Description
We aim to provide you with a simple and flexible route to market for all your technology service needs. You will be able to access a wide range of services and suppliers.
Suppliers will range from large system integrators (SI’s) to small and medium sized enterprises (SME’s).
This agreement will provide the same range of services as our current Technical Services 3 agreement. We plan for services to include:
- provision and management of IT service desk
- end user device support
- network support
- asset disposal and application maintenance
- IT infrastructure support (for example, server and storage hardware)
- service strategy services
- design and transition services
- large scale digital transformations
We are also looking to include new services that buyers and suppliers asked for during engagement sessions.
We may also look to potentially combine services from our other agreements where appropriate.
We will also look to confirm whether the new procurement regulations will bring additional benefits to Technology Services 4 (TS4).
Benefits
- provides a complete range of technology services through a variety of purchase models
- provides a single agreement to support a logical technology service lifecycle from strategy and design to transition and operational running
- supports social value aims such as carbon reduction and localisation
- simplifies the customer experience, especially for your ‘technology as a service”’ needs
- provides for all of your service needs, from disaggregation (breaking down) of large contracts to single vendor outsourcing
Market engagement
Supplier surgery recordings and slides: please review the recordings and slides from our previous supplier surgeries using the links below:
- 23 July 2024: lotting structure
- 30 July 2024: scope and specification
- 13 August 2024: rate cards
- 3 October 2024: initial Certificate of Technical and Professional Ability (COTPA) and Technical Ability Certificates (TACs) discussion
- 12 December 2024: TS4 and Digital Outcomes and Specialists 7 (DOS7) supplier surgery: Technical Ability Certificates
15 January 2025: Technology Services 4 (TS4) and Digital Outcomes and Specialists 7 (DOS 7) customer webinar
This webinar will take place on 15 January 2025 between 11am and 1pm. During this webinar, we will give you information regarding the key changes that will occur on both agreements.
We will also discuss agreement timelines and share the latest developments regarding the digital downselect tool planned for DOS 7.
17 January 2025: TS4 and DOS7 ‘How to Bid’ supplier surgery
techUK is hosting the Technology Services 4 and DOS7 teams for a ‘How to Bid’ session on Friday 17 January 2025. The virtual event runs from 10:00am to 12:30pm and will be recorded.
The TS4, DOS7 and CCS procurement teams will guide you through the bidding process, including how to respond to the ITT and key timescales. You’ll also learn about bidding under the Procurement Act 2023 regulations.
Join us to understand the bidding requirements and get your questions answered by our teams.
24 January 2025: CCS TS4 and DOS7 ‘How to Bid’ Supplier Surgery
techUK is hosting the Crown Commercial Service on Friday 24 January 2025, 10am to 11am to explain TS4 call-off mechanisms.
7 February 2025: TS4 and DOS7 Supplier Surgery: terms and conditions
techUK is hosting the CCS on 7 February 2025, 10am to 11am, for a supplier session on TS4 and DOS7. The session will cover terms and conditions for both agreements and key changes from previous versions.
Important links
| Prior Information Notice (PIN) | Read PIN |
|---|---|
| Contract Notice in Find a Tender (FTS) | Not available yet |
| Tender documents | Not available yet |
Timeline
| Activity | Estimate dates |
|---|---|
| Pre-market engagement | Autumn 2024 to Spring 2025 |
| Drafting of procurement documents | Winter 2024 to Spring 2025 |
| Publication of FTS notice | Spring 2025 |
| Framework award | Winter 2025 |