Technology Services 4
Summary
Provides public sector buyers with a flexible way to buy technology services. Includes technology strategy and service design as well as services to provide support with the operational running and ongoing development of an IT environment.
Updates
7/11/2024: Thank you for your continued interest in RM6190 Technology Services 4 (TS4). We are now in a position to provide further updates on next steps.
Following the delay announced to the Procurement Act 2023 go live date a decision had been taken to postpone the Invitation to Tender (ITT) go live for TS4. The go live date for the ITT has been confirmed as March 2025 with an anticipated award date in December 2025.
We will soon be publishing further updates including upcoming market engagement sessions. Please keep reviewing the webpage to make sure you register and attend these upcoming sessions to get all the latest updates.
5/9/2023: This agreement will replace the current Technology Services 3
Description
We aim to provide you with a simple and flexible route to market for all your technology service needs. You will be able to access a wide range of services and suppliers.
Suppliers will range from large system integrators (SI’s) to small and medium sized enterprises (SME’s).
This agreement will provide the same range of services as our current Technical Services 3 agreement. We plan for services to include:
- provision and management of IT service desk
- end user device support
- network support
- asset disposal and application maintenance
- IT infrastructure support (for example, server and storage hardware)
- service strategy services
- design and transition services
- large scale digital transformations
We are also looking to include new services that buyers and suppliers asked for during engagement sessions.
We may also look to potentially combine services from our other agreements where appropriate.
We will also look to confirm whether the new procurement regulations will bring additional benefits to Technology Services 4 (TS4).
Benefits
- provides a complete range of technology services through a variety of purchase models
- provides a single agreement to support a logical technology service lifecycle from strategy and design to transition and operational running
- supports social value aims such as carbon reduction and localisation
- simplifies the customer experience, especially for your ‘technology as a service”’ needs
- provides for all of your service needs, from disaggregation (breaking down) of large contracts to single vendor outsourcing
Market engagement
July 2024 to September 2024: CCS has recorded a series of TS4 supplier surgeries, hosted by techUK. In these sessions, we have presented our final proposals for the TS4 agreement to the market.
The following topics have been covered across the sessions: lotting structure, scope and specification, rate cards, evaluation, Certificates of Technical and Professional Ability (COTPAs), and standards and certifications.
15 August 2024: We have now launched an anonymous survey to gather expected supplier bidder numbers for TS4.
If you are a supplier planning to bid for a place on TS4, please complete the survey, which can be accessed here.
This survey is completely anonymous and is for internal information purposes only. This survey will have no impact on your bid to be part of the agreement.
Please complete this survey once per organisation. If you have any questions, please email the team at info@crowncommercial.gov.uk.
12 December 2024: TS4 and Digital Outcomes and Specialists 7 (DOS7) Supplier Surgery: technical ability certificates.
techUK is pleased to host Crown Commercial Service (CCS) for a series of online TS4 and DOS7 supplier surgeries.
This session will provide further information regarding the Technical Ability Certificates, formerly known as Certificates of Technical and Professional Ability (COTPAs), that will be required to bid for both agreements.
Further sessions will be held regularly over the coming months and will review various areas of both framework agreements.
For details of future sessions including topics to be discussed and dates the surgeries will be held, as well as a link to sign up for the surgeries, please visit the CCS events page.
Please register for the session here and contact info@crowncommercial.gov.uk with any questions that you may have.
Important links
| Prior Information Notice (PIN) | Read PIN |
|---|---|
| Contract Notice in Find a Tender (FTS) | Not available yet |
| Tender documents | Not available yet |
Timeline
| Activity | Estimate dates |
|---|---|
| Pre-market engagement | Autumn 2023 to Summer 2024 |
| Drafting of procurement documents | Summer 2024 |
| Publication of FTS notice | Autumn 2024 |
| Framework award | 2025 |