Technology Services 4

Summary

Provides public sector buyers with a flexible way to buy technology services. Includes technology strategy and service design as well as services to provide support with the operational running and ongoing development of an IT environment.

Updates

7/11/2024: Thank you for your continued interest in RM6190 Technology Services 4 (TS4). We are now in a position to provide further updates on next steps.

Following the delay announced to the Procurement Act 2023 go live date a decision had been taken to postpone the Invitation to Tender (ITT) go live for TS4. The go live date for the ITT has been confirmed as March 2025 with an anticipated award date in December 2025.

We will soon be publishing further updates including upcoming market engagement sessions. Please keep reviewing the webpage to make sure you register and attend these upcoming sessions to get all the latest updates.

5/9/2023: This agreement will replace the current Technology Services 3

Description

We aim to provide you with a simple and flexible route to market for all your technology service needs. You will be able to access a wide range of services and suppliers.

Suppliers will range from large system integrators (SI’s) to small and medium sized enterprises (SME’s).

This agreement will provide the same range of services as our current Technical Services 3 agreement. We plan for services to include:

  • provision and management of IT service desk
  • end user device support
  • network support
  • asset disposal and application maintenance
  • IT infrastructure support (for example, server and storage hardware)
  • service strategy services
  • design and transition services
  • large scale digital transformations

We are also looking to include new services that buyers and suppliers asked for during engagement sessions.

We may also look to potentially combine services from our other agreements where appropriate.

We will also look to confirm whether the new procurement regulations will bring additional benefits to Technology Services 4 (TS4).

Benefits

  • provides a complete range of technology services through a variety of purchase models
  • provides a single agreement to support a logical technology service lifecycle from strategy and design to transition and operational running
  • supports social value aims such as carbon reduction and localisation
  • simplifies the customer experience, especially for your ‘technology as a service”’ needs
  • provides for all of your service needs, from disaggregation (breaking down) of large contracts to single vendor outsourcing

Market engagement

Supplier surgery recordings and slides: please review the recordings and slides from our previous supplier surgeries using the links below:

7 February 2025: TS4 and DOS7 Supplier Surgery: terms and conditions

techUK is hosting the CCS on 7 February 2025, 10am to 11am, for a supplier session on TS4 and DOS7. The session will cover terms and conditions for both agreements and key changes from previous versions.

Register for the event.

Important links

Prior Information Notice (PIN) Read PIN
Contract Notice in Find a Tender (FTS) Not available yet
Tender documents Not available yet

Timeline

Activity Estimate dates
Pre-market engagement Autumn 2024 to Spring 2025
Drafting of procurement documents Winter 2024 to Spring 2025
Publication of FTS notice Spring 2025
Framework award Winter 2025