Debt Resolution Services 2
Summary
This is for any central government or wider public sector organisation looking for effective debt recovery such as collections, enforcement, debt legal services, data services, spend analytics and recovery, and auctioneers.
Description
This agreement has several lots that will give you Financial Conduct Authority (FCA) regulated access to debt collection agents for fair, ethical and sustainable recoveries. This includes:
- access to Enforcement Conduct Board approved enforcement services
- a full range of debt legal services (including process servers)
- auctioneer services
- spend analytics and recoveries (SARS)
With specialist lots dedicated to:
- accounts payable
- telecoms review
- general ledger review
- utilities review
- specialist VAT review
- data services for search and report to maximise collections
- affordability monitoring
- fraud advisory services
This 4-year closed framework agreement provides access to all types of recovery services for use across all debt streams, to maximise the collection of funds owed to central government and the wider public sector. With input from the Government Debt Management Function, Money and Pension Service, and third-sector partners, the framework is designed to maximise collections and to ensure fair treatment and sustainability of payment plans.
Benefits
● debt recovery solutions which are aligned with cross-government debt management strategy
● value for money
● high-quality services with support from CCS subject matter experts
● access a range of high-quality and highly capable suppliers who are committed to providing excellence
● access the best-in-class suppliers who we selected using in-depth market insights, based on fair and open competition
● a broad range of data solutions
● In-depth input from charity and third-sector debt partners to ensure fair treatment and help to identify vulnerable customers
Product types
Provide a description of what is in each lot (this lot is for xxx), please remember that not every detail of what the lot does needs to be in title.
Lot 1: Debt collection services
Access to FCA regulated debt collection agencies
Lot 2: Data solutions
Services data, reports, and alerts for fraud, risk and analysis purposes
Lot 3: Affordability, assessment and monitoring
Data and analytical tools to confirm identities and identify vulnerable customers
Lot 4: Fraud, error and debt advisory
Specialist consultancy services
Lot 5: Enforcement services
Access to a panel of enforcement agencies and bailiff services
Lot 6: Debt legal services
A full range of all debt legal services across the UK, including legal services
Lot 7: Auctioneer services
National and regional services to legitimately recover funds by helping sell goods
Lot 8: Spend analytics and recovery (accounts payable review)
Suppliers that compare ledgers and trading accounts to recover funds and credit notes
Lot 9: Spend analytics and recovery (contract compliance general review)
Services to recover overpayments or under recovered balances
Lot 10: Spend analytics and recovery (utilities spend Review)
Tariff analysis, climate change levy, distribution charges analysis and recovery
Lot 11: Spend analytics and recovery (telecommunications spend review)
Identify overpaid, overcharged, made in error, and analysis of call plans
Lot 12: Spend analytics and recovery (specialist VAT review)
Identify overpaid, overcharged, VAT rates and exemption calculations
Lot 13: Managed enforcement
Enforcement managed service providers who manage panels for enforcement activity.
Customer engagement
We will provide a survey link to gather feedback from current and potential customers on the existing framework and the proposed Debt Resolution Services 2 strategy.
Supplier engagement
Important links
| Prior Information Notice (PIN) | DRS2 PIN Notice |
| Contract Notice in Find a Tender (FTS) | Not available yet |
| Tender documents | Not available yet |
Timeline
| Activity | Estimated dates |
| Pre-market engagement | October and November 2024 |
| Drafting of procurement documentation | November 2024 to February 2025 |
| Publication of find a tender (FTS) notice | March 2025 |
| Framework Award | September 2025 |