UK government and public sector bodies can access debt recovery services such as direct debt collection, managed enforcement services, process servers, data services and spend analytics and recovery services.
Agreement number: RM6366
Start date: 19/02/2026
End date: 18/02/2030
Regulation: PA2023
Agreement type: Closed Framework
Available for: central government local authorities health education devolved administrations public transport providers charities blue light (police, fire, ambulance, search and rescue)
This framework is the replacement for RM6226 Debt Resolution Services.
It provides services covering:
This agreement will run for 4 years and will expire in February 2030.
RM6402 Managed Collection Services is being reprocured as a separate standalone framework. Visit the current RM6226 web page to access managed debt collection in the meantime.
Carbon reduction
Suppliers must comply with Procurement Policy Note 006: Taking account of Carbon Reduction Plans in the procurement of major government contracts. If a supplier is required to publish a carbon reduction plan, it is available on their individual supplier details page.
Managed Debt Collections is not included in Debt Resolution Services 2. If you require this service before the launch of the new framework, you can use lot 1 of RM6226 Debt Resolution Services.
Award without competition (AWOC)
You can award without competition for lot 2, 3 and lots 5 to 9.
Award with competition
Award with competition is available for all lots. For lot 1 and 4 you must run a competitive process to appoint a supplier.
For full details on the process, read the buyer guide.
Expires: 18/02/2030
Expires: 18/02/2030
Expires: 18/02/2030
Expires: 18/02/2030
Expires: 18/02/2030
Expires: 18/02/2030
Expires: 18/02/2030
Expires: 18/02/2030
Expires: 18/02/2030
Each section below has the links to the documents, what they are for, when to use them and if you need to enter any information into them.
You might not need all the contractual documents to buy the products or services from this agreement.
Before buying from this agreement you should read the buyer guide and how to use contractual documents.
The buyer guide will help you understand how the agreement works and what you can or can’t use the agreement for.
This section might also include further guides or lists you will need to look at and make selections from, as well as previous webinar slides and Q&A scripts from sessions with buyers and suppliers.
The core terms form part of the framework and call-off contracts and must be used on every contract. They cannot be changed.
The core terms are CCS’s standard commercial terms. They govern the supplier’s relationship with CCS and every customer who has a call-off contract.
RM6366 Joint schedule 1: definitions Essential
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What the legal definitions mean and how to interpret the contract. Capitalised expressions in the contract shall have the meanings set out in this Schedule if not already in the Schedule in which that expression appears.
RM6366 Joint schedule 2: variation form Essential
You must complete the relevant sections in this document
Enables buyers to make changes to existing call-off contracts if required. To be populated if and when a variation is required.
RM6366 Joint schedule 3: insurance requirements Essential
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The supplier’s basic obligations for any insurances needed at the framework level. Any additional insurances required must be detailed in the special terms of the order form.
RM6366 Joint schedule 4: commercially sensitive information Essential
You must complete the relevant sections in this document
Identifies supplier confidential information that is genuinely commercially sensitive and the disclosure of which would be the subject of an exemption under the Freedom of Information Act (FOIA) and the Environmental Information Regulations (EIR). Any additional commercially sensitive information must be detailed in the special terms of the order form.
RM6366 Joint schedule 5: sustainability Essential
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Sets out basic corporate social responsibility (CSR) or social value requirements that apply to all suppliers in the agreement. You may have your own CSR or social value requirements to include in your contract and, where you have specified that as part of a competition, these must be satisfied.
RM6366 Joint schedule 6: key subcontractors Optional
If you use this document, you must complete the relevant sections
You only need this document if the supplier uses one or more key-subcontractors to fulfil its obligations under your contract.
RM6366 Joint schedule 7: financial difficulties Optional
If you use this document, you must complete the relevant sections
If a supplier has any financial difficulty when you use your call-off you will need to use this schedule to monitor their financial standing and any consequences of changes to this.
RM6366 Joint schedule 8: guarantee Optional
If you use this document, you must complete the relevant sections
You can use this schedule when you want assurance provided by a third party guarantor that the supplier’s obligations will be met, because you are concerned about the financial status of your supplier.
RM6366 Joint schedule 9: rectification plan Optional
If you use this document, you must complete the relevant sections
This explains the format for any rectification plan that your supplier may have to provide in the event that you experience a supplier default.
RM6366 Joint schedule 10: processing data Optional
If you use this document, you must complete the relevant sections
This schedule addresses the processing of any personal data associated with the performance of your contract. Normally, in terms of data protection rules:
• the customer will be the controller, specifying the purpose and means of processing personal data
• the supplier will be the processor, carrying out such processing under the instructions of the controller
In these circumstances you will need to clearly set out what personal data you are authorising the supplier to process, by using the data processing template available in this document.
Finally, there may be circumstances under which, for certain personal data, the supplier will maintain that they will be the controller without the customer being either a joint controller or processor. In this instance this should also be written in the data processing template.
Call-off schedules are used when suppliers sell their goods or services to customers.
You can choose which schedules to include and whether to edit these template schedules when they form a call-off contract.
RM6366 Call-off schedule 1: intellectual property rights Essential
You must complete the relevant sections in this document
This schedule sets out the IPR Options available to the buyer under a call-off contract.
RM6366 Call-off schedule 2: staff transfer Essential
You must complete the relevant sections in this document
To ensure that appropriate provisions are included to deal with staff transfer on both entry and exit of the call-off contract.
RM6366 Call-off schedule 3: continuous improvement Essential
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This schedule means that the supplier will need to make sure they try to identify new or potential improvements to how they meet the needs of the project, including through regular reviews with the customer.
RM6366 Call-off schedule 4: call-off tender Optional
If you use this document, you must complete the relevant sections
Add the supplier’s bid into this document, including anything additional they offered that you would like included in the contract.
RM6366 Call-off schedule 5: pricing details Optional
If you use this document, you must complete the relevant sections
This schedule should be used to show more detailed pricing information as well as the pricing in the order form.
RM6366 Call-off schedule 6: ICT services Optional
If you use this document, you must complete the relevant sections
Additional provisions necessary to facilitate the provision of ICT Services which are part of the deliverables of the call-off contract.
RM6366 Call-off schedule 7: key supplier staff Optional
If you use this document, you must complete the relevant sections
This schedule makes sure that any key staff identified from the supplier will fill the key roles throughout the contract, and states what the supplier will do if any of the key staff are unavailable for a specified period of time.
RM6366 Call-off schedule 8: business continuity and disaster recovery Optional
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RM6366 Call-off schedule 9A security: short form Optional
If you use this document, you must complete the relevant sections
What the supplier must do to make sure that customer data and deliverables are kept secure. Only one of the 4 security schedules should be used. The short form schedule is for use with lower-value, less-sensitive procurements.
RM6366 Call-off schedule 9B security: consultancy Optional
If you use this document, you must complete the relevant sections
What the supplier must do to make sure that customer data and deliverables are kept secure. Only one of the 4 security schedules should be used. The consultancy schedule is for consultancy and professional services.
RM6366 Call-off schedule 9C security: development Optional
If you use this document, you must complete the relevant sections
What the supplier must do to make sure that customer data and deliverables are kept secure. Only one of the 4 security schedules should be used. The development schedule is for where the supplier develops a system, application, or website for the buyer.
RM6366 Call-off schedule 9D security: supplier-led assurance Optional
If you use this document, you must complete the relevant sections
What the supplier must do to make sure that customer data and deliverables are kept secure. Only one of the 4 security schedules should be used. The supplier-led schedule is for large managed services and systems provided by third parties where less buyer involvement is needed or possible.
RM6366 Call-off schedule 9E security: buyer-led assurance Optional
If you use this document, you must complete the relevant sections
What the supplier must do to make sure that customer data and deliverables are kept secure. Only one of the 4 security schedules should be used. The buyer-led schedule is for large managed services and systems provided by third parties with significant involvement from the buyer.
RM6366 Call-off schedule 10: exit management Optional
If you use this document, you must complete the relevant sections
What the supplier needs to do at the end of a call-off contract to help the customer continue to deliver public services.
RM6366 Call-off schedule 12: clustering Optional
If you use this document, you must complete the relevant sections
Enables multiple buyers to join together to buy more efficiently.
RM6366 Call-off schedule 13: implementation plan and testing Optional
If you use this document, you must complete the relevant sections
The agreed plan for when the services will be delivered and tested to ensure they meet your needs.
RM6366 Call-off schedule 14: performance levels Optional
If you use this document, you must complete the relevant sections
The standards of service required by the customer and what happens when these are not met.
RM6366 Call-off schedule 15: call-off contract management Optional
If you use this document, you must complete the relevant sections
How supplier and customer should work together on the call-off contract. We recommend using this document if you need to collaborate with the supplier to monitor and manage the call-off contract.
RM6366 Call-off schedule 16: benchmarking Optional
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A process for comparing the value of the supplier against other providers in the market. We recommend you use this document if you need to benchmark the pricing to make sure you receive good market value over the life of the contract.
RM6366 Call-off schedule 17: MOD terms Optional
If you use this document, you must complete the relevant sections
For Ministry Of Defence (MOD) customers only Any additional terms needed by the MOD.
RM6366 Call-off schedule 18: background checks Optional
If you use this document, you must complete the relevant sections
This schedule is used when supplier staff must be vetted for any relevant convictions before working on the contract.
RM6366 Call-off schedule 19: Scottish Law Optional
If you use this document, you must complete the relevant sections
Switches the interpretation of the call-off contract to Scottish law.
RM6366 Call-off schedule 20: specification Optional
If you use this document, you must complete the relevant sections
More information about your specification from the order form.
RM6366 Call-off schedule 21: Northern Ireland Law Optional
If you use this document, you must complete the relevant sections
Switches the interpretation of the call-off contract to Northern Ireland law.
RM6366 Call-off schedule 23: HMRC terms Optional
If you use this document, you must complete the relevant sections
For HMRC customers only. Any additional terms needed by HMRC.
RM6366 Call-off schedule 24: corporate resolution planning Optional
If you use this document, you must complete the relevant sections
This schedule requires Suppliers to provide CRP information, in line with the Playbook Guidance about Resolution Planning, to ensure that all applicable Suppliers have a Corporate Resolution Plan in place
RM6366 Call-off schedule 26: carbon reduction Optional
If you use this document, you must complete the relevant sections
This schedules gives further information on carbon reduction and net zero commitments
Framework schedules are used by CCS to set up the agreement with suppliers.
RM6366 Framework schedule 1: specification Essential
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What we expect the supplier to provide to buyers. This schedule includes the general requirements.
RM6366 Framework schedule 1 part B annex A: lot 1 debt collection services Essential
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What we expect the supplier to provide to buyers. This schedule includes the requirements under Lot 1.
RM6366 Framework schedule 1 Part B Annex B: lot 2 managed enforcement services Essential
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What we expect the supplier to provide to buyers. This schedule includes the requirements under Lot 2.
RM6366 Framework schedule 1 Part B Annex C: lot 3 process servers Essential
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What we expect the supplier to provide to buyers. This schedule includes the requirements under Lot 3.
RM6366 Framework schedule 1 Part B Annex D: lot 4 data solutions Essential
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What we expect the supplier to provide to buyers. This schedule includes the requirements under Lot 4.
RM6366 Framework schedule 1 Part B Annex E: lots 5 to 9 spend analytics and recovery Essential
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What we expect the supplier to provide to buyers. This schedule includes the requirements under Lots 5 to 9.
RM6366 Framework schedule 2: framework tender Essential
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How the supplier intends to meet the specification requirements.
RM6366 Framework schedule 3: framework prices Essential
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The maximum price suppliers can charge under the framework and the circumstances, if any, in which framework prices can be changed. Terms governing costs, expenses and how framework prices are calculated in call-off contracts.
RM6366 Framework schedule 4: framework management Essential
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Describes how the supplier and us will manage the framework contract.
RM6366 Framework schedule 5: management charges and information Essential
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Describes how suppliers report to us and charges they have to pay for using the framework contract.
You must complete the relevant sections in this document
The order form to be completed when a buyer decides to buy from a supplier.
If you already completed the order form in the Call-off order form section, you won’t need to complete this document, because they are the same.
This schedule is not applicable to Lot 4.
RM6366 Framework schedule 6a: order form template and call-off schedules (only lot 4 data solutions) Essential
You must complete the relevant sections in this document
The order form to be completed when a buyer decides to buy from a supplier.
If you already completed the order form in the Call-off order form section, you won’t need to complete this document, because they are the same.
This schedule is only applicable to Lot 4.
RM6366 Framework schedule 7: call-off award procedure Essential
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The process a buyer must follow to award a call-off contract. Further guidance on the call-off award procedure can be found in the buyer guide.
RM6366 Framework schedule 8: self audit certificate Essential
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Annual certificate supplier sends us to confirm it has tested its records and reporting about the framework contract.
RM6366 Framework schedule 9: cyber essentials scheme Essential
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What the supplier has to do to to maintain cyber security accreditation.