Debt Resolution Services 2
Summary
This closed framework, let under the Procurement Act 2023, gives central government and the wider public sector access to debt recovery solutions such as direct debt collection, enforcement services, process servers, data services and spend analytics and recovery services.
Description
This agreement has several lots that will give you Financial Conduct Authority (FCA) regulated access to debt collection agents for fair, ethical and sustainable recoveries. This includes:
- access to Enforcement Conduct Board approved enforcement services
- auctioneer services
- spend analytics and recoveries (SARS)
With specialist lots dedicated to:
- accounts payable
- telecoms review
- general ledger review
- utilities review
- specialist VAT review
This 4-year closed framework agreement provides access to all types of recovery services for use across all debt streams, to maximise the collection of funds owed to central government and the wider public sector. With input from the Government Debt Management Function, Money and Pension Service, and third-sector partners, the framework is designed to maximise collections and to ensure fair treatment and sustainability of payment plans.
Benefits
- debt recovery solutions which are aligned with cross-government debt management strategy
- value for money
- high-quality services with support from CCS subject matter experts
- access a range of high-quality and highly capable suppliers who are committed to providing excellence
- access the best-in-class suppliers who we selected using in-depth market insights, based on fair and open competition
- a broad range of data solutions
- in-depth input from charity and third-sector debt partners to ensure fair treatment and help to identify vulnerable customers
Product types
Lot 1: Direct Debt Collection Agency Services
FCA regulated debt collection agencies.
Lot 2: Enforcement Services
Access a panel of enforcement agents.
Lot 3: Managed Enforcement Agency Services
A managed service for enforcement.
Lot 4: Process Servers
The legal delivery of official legal documents.
Lot 5: Data Solutions
Full service data, reports, credit reference and affordability.
Lot 6: SARS (Accounts Payable Review)
Spend recovery from overpayments or unpaid credit notes.
Lot 7: SARS (Contract Compliance General Review)
Recover overpayment or under recovered balances.
Lot 8: SARS (Utilities Spend Recovery Review)
Tariff analysis, climate change levy, distribution charges, analysis and recovery.
Lot 9: SARS (Telecommunications Spend Recovery Review)
Identify overpaid, overcharged, made in error and analysis of call plans.
Lot 10: SARS (Specialist VAT Review)
Overpaid VAT rates and exemption calculations.
Customer engagement
We will provide a survey link to gather feedback from current and potential customers on the existing framework and the proposed Debt Resolution Services 2 strategy.
Supplier engagement
Find the slides, commentary content from the supplier engagement event held on 09/01/25 below:
DDebt Resolution Services 2 (DRS2) question and answer document
DRS2 market engagement slides January 25
DRS2 market engagement session commentary January 25
Important links
| Prior Information Notice (PIN) | DRS2 PIN Notice |
| Contract Notice in Find a Tender (FTS) | Not available yet |
| Tender documents | Not available yet |
Timeline
| Activity | Estimated dates |
| Pre-market engagement | January 2025 |
| Finalisation of strategy and internal approvals | February 2025 |
| Drafting of procurement documentation | March to May 2025 |
| Publication of find a tender (FTS) notice | May 2025 |
| Framework Award | November 2025 |