Debt Resolution Services 2

Summary

This is for any central government or wider public sector organisation looking for effective debt recovery such as collections, enforcement, debt legal services, data services, spend analytics and recovery.

Description

This agreement has several lots that will give you Financial Conduct Authority (FCA) regulated access to debt collection agents for fair, ethical and sustainable recoveries. This includes:

  • access to Enforcement Conduct Board approved enforcement services
  • auctioneer services
  • spend analytics and recoveries (SARS)

With specialist lots dedicated to:

  • accounts payable
  • telecoms review
  • general ledger review
  • utilities review
  • specialist VAT review
  • data services for search and report to maximise collections

This 4-year closed framework agreement provides access to all types of recovery services for use across all debt streams, to maximise the collection of funds owed to central government and the wider public sector. With input from the Government Debt Management Function, Money and Pension Service, and third-sector partners, the framework is designed to maximise collections and to ensure fair treatment and sustainability of payment plans.

Benefits

  • debt recovery solutions which are aligned with cross-government debt management strategy
  • value for money
  • high-quality services with support from CCS subject matter experts
  • access a range of high-quality and highly capable suppliers who are committed to providing excellence
  • access the best-in-class suppliers who we selected using in-depth market insights, based on fair and open competition
  • a broad range of data solutions
  • in-depth input from charity and third-sector debt partners to ensure fair treatment and help to identify vulnerable customers

Product types

Lot 1: Direct Debt Collection Agency Services

FCA regulated debt collection agencies.

Lot 2: Enforcement Services

Access a panel of enforcement agents.

Lot 3: Managed Enforcement Agency Services

A managed service for enforcement.

Lot 4: Process Servers

The legal delivery of official legal documents.

Lot 5: Data Solutions

Full service data, reports, credit reference and affordability.

Lot 6: SARS (Accounts Payable Review)

Spend recovery from overpayments or unpaid credit notes.

Lot 7: SARS (Contract Compliance General Review)

Recover overpayment or under recovered balances.

Lot 8: SARS (Utilities Spend Recovery Review)

Tariff analysis, climate change levy, distribution charges, analysis and recovery.

Lot 9: SARS (Telecommunications Spend Recovery Review)

Identify overpaid, overcharged, made in error and analysis of call plans.

Lot 10: SARS (Specialist VAT Review)

Overpaid VAT rates and exemption calculations.

Customer engagement

We will provide a survey link to gather feedback from current and potential customers on the existing framework and the proposed Debt Resolution Services 2 strategy.

Supplier engagement

We are planning to host a webinar on Thursday 9 January at 10am. You can sign up by emailing our team on drs2procurement@crowncommercial.gov.uk.

Important links

Prior Information Notice (PIN) DRS2 PIN Notice
Contract Notice in Find a Tender (FTS) Not available yet
Tender documents Not available yet

Timeline

Activity Estimated dates
Pre-market engagement January 2025
Drafting of procurement documentation January to March 2025
Publication of find a tender (FTS) notice May 2025
Framework Award  November 2025