Our Travel and Venue Solutions agreement offers a specific crisis management service which includes emergency accommodation and repatriation.

Published 1 July 2022

Last updated 5 July 2022


The agreement has taken on board the lessons learned from Covid-19 Managed Quarantine Service (MQS), Afghan repatriation and asylum work programmes. It provides a range of crisis management services such as repatriation, emergency accommodation and MEDEVAC, which is the emergency evacuation of the sick or wounded (from a combat area). 

For the first time, access to these services as a contingency arrangement to support British and foreign nationals is available to you in response to a crisis situation. A crisis situation could cover any number of activities, for example, the repatriation of British nationals, emergency accommodation for key workers, rough sleepers, asylum seekers, unaccompanied minors and displaced residents from within the UK and countries around the world.

Lot 2 (Booking Solutions UK and Overseas) and Lot 3 (Booking Solutions Specialist Needs) provide crisis management as an optional service. This is in addition to traditional travel booking solutions including air, rail and accommodation, ground transportation and supporting ancillary services, such as passenger tracking or passport and visa services. You can choose from 2 experienced travel suppliers. Lot 4 suppliers (Booking Solutions Venues and Events) can provide urgent accommodation when needed. 

To find out more about Travel and Venue Solutions visit the agreement webpage or contact our customer service team at info@crowncommercial.gov.uk or 0345 410 2222.