New ‘full lifecycle’ technology services agreement launched

The Technology Services 3 framework enables customers to procure information and communication technology services across the entire lifecycle; from strategy through to transition and operational deployment.

The new agreement builds on the success of the Technology Services 2 (TS2) framework, adding refinements to the Lots and making it easier and more efficient for customers to procure IT services.

TS3 launches in July 2021 and runs for 4 years. Call-off contract durations can be from 2 to 7 years. It replaces TS2, which is due to expire in September 2021.

Philip Orumwense, Commercial Director and Chief Technology Procurement Officer, Crown Commercial Service says:

Technology Services 3 has been designed and developed using an extensive discovery and consultative process with many of our customers, suppliers, and partners. This framework truly reflects and represents their expectations and provides the platform for the country to build back better with the right mix of quality and innovative suppliers, including SME providers.

This is another example of how CCS is putting customers at the heart of everything we do to help support the public sector to continue on its digital transformation journey.

Innovations

Lot 4, covering major service transformations, has been simplified. Market feedback was that the previous security-focused sub-Lots were confusing and restrictive, and they have been removed.
Customers will now be able to specify these classifications across all Technology Services 3 Lots instead.

A new Service Integration and Management (SIAM) Lot has been introduced to support customers looking to disaggregate the delivery of their technology services. By using SIAM, customers can manage multiple suppliers of services and integrate them to provide a single, business-facing IT organisation.

New call-off terms have been designed to better reflect the diversity of technology services offered through the agreement, whilst making them simpler to use for both customers and suppliers.

The new agreement aims to build on the progress made on making it easier for small and medium-sized enterprises to become suppliers. It includes 253 suppliers, 64% of which are SMEs. This is compared to 52% SME suppliers for TS2.

Lotting structure

The Lots will comprise:

Lot 1 – Technology Strategy and Service Design

Offers access to market expertise to help set your technology strategy and create a supporting service design. It also supports creating an output that can provide an implementation roadmap via the other Lots within TS3.

Lot 2 – Transition and Transformation

Provides access to additional resources such as project management support to help implement and manage your transition while ensuring risk is managed and deadlines and budgets are maintained.

Lot 3a – End User Services

For when you need the right operational support for end users. Whether through a service desk or end user training and management of your devices throughout their lifecycle. 

Lot 3b – Operational Management

Giving you access to everything you need to manage a complex technology estate in order to implement effective and robust cyber security across all your technology, from physical devices to networks to access management.

Lot 3c – Technical Management

For customers who have a complex network supporting wired, wireless and mobile connectivity that needs ongoing management and support. This Lot will ensure you are able to effectively track and maintain all technology assets from acquisition to disposal.

Lot 3d – Application and Data Management

Support services for the management of data-related services to ensure relevant data is available to be consumed by other services. The Lot also allows for software and applications to be maintained and developed in-line with your organisation’s development roadmap. 

Lot 4 – Major Service Transformation Programmes

With a maximum contract length of 7 years, this Lot provides a procurement route for customers requiring elements of all the other TS3 Lots as part of a significant transformation of their technology services.

Lot 5 – Service Integration and Management

This Lot offers access to market expertise to deliver service integration and management (SIAM) in-line with organisational needs and to get the resources, tools and knowledge transfer required to implement and transition to operational SIAM

Find out more

To find out more about Technology Services 3 visit the agreement webpage or contact us by completing our online form or calling 0345 410 2222.

Don’t forget, you can find a full list of all the commercial agreements we offer, alongside details of how we can help you build policy considerations into your procurement, in our interactive digital brochure.