Workplace Services helps HMRC appoint security services partner

The requirement

HM Revenue and Customs (HMRC) has an ambitious 10-year plan to modernise its estate through the Government Hubs Programme. The programme aims to create a modern, flexible estate for the Civil Service. Government hubs are designed to be shared spaces that encourage smarter ways of working through technology and workplace design. 

As part of the programme, HMRC needed a holistic national security services partner that would support their changing estate. They wanted to work with a supplier that would provide an improved customer experience. They also needed the supplier to have the versatility to add new properties to the contract, while maintaining high service standards.

The solution

HMRC chose to use the CCS Workplace Services framework to put in place a national contract for their security services. They chose the framework as it provides access to specialist security suppliers who offer both physical and technical security with the ability to provide service over complex estates.

Mitie was awarded a 5-year contract to become HMRC’s security services partner. They have developed a modern and fit-for-purpose security service that fulfils HMRC’s vision for the hubs, with customer experience at its core. Its flexibility means HMRC can work collaboratively with Mitie to respond to the needs of their changing estate, as well as emerging risks. 

The end-to-end solution includes best-in-class threat mitigation using a range of technology-led solutions and expert input from intelligence analysts. These enhanced security offerings range from dynamic threat assessment and incident management to horizon intelligence gathering. 

The results

Mitie’s security solution has ensured HMRC can meet the needs of the Government Estate Strategy, the Transforming Government Security Programme, and their own ‘Best Estates Function in Government’ objectives.

Mitie’s national delivery model is supported by strategic governance, challenging social value and sustainability objectives, and accountability for innovation and continuous improvement.

Under the terms of the contract, Mitie is committed to ensuring at least 10% of the contract workforce will be apprentices, aligning with the government’s target to increase the number of apprenticeships in the UK.

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