When we say ‘tone of voice’, we’re talking about the language we use to describe our services, express our values and explain how we do things differently. Our tone of voice expresses our brand personality.
As a brand we are:
Supportive
This should come across as approachable, friendly, and empathetic.
Empowering
his should come across as encouraging and inspiring.
Knowledgeable
This should come across as authoritative, understanding, and invaluable.
Efficient
This should come across as clear and courteous.
Plain language
It is important we use our brand tone of voice in all our communications and that we are using the right words at the right times.
We should always aim to use plain language and ensure we check our communications and take note of any words to watch or words not to use.