The Customer Experience Directorate (CXD)

The aim of the Customer Experience Directorate (CXD) is to embed a customer-first mentality across CCS, in all ways of working, and at every point of customer interaction.

We bring the voice of the customer to CCS to help them find the right commercial solution for their needs, whether that’s through effective marketing and communication or personalised account management.

An example of the breadth of scope for CXD is our work with the NHS last year to provide solutions for virtual wards.

Working in collaboration with NHS England we developed Spark (The Innovation Marketplace) to become the recommended route for NHS organisations to source virtual wards and remote monitoring services. This has allowed:

• over 100,000 patients to recover at home with hospital-level care
• help speed up their recovery, while freeing up hospital beds for patients who needed them most

Some of the roles available in the Customer Experience Directorate (CXD) are:

• Account management
• Operations
• Customer insight and prioritisation 
• Marketing
• Internal and external communications
• Content designer
• Events management
• Partnerships facilitation

I have been fortunate enough to work in different areas of the organisation, meeting and working with people from all walks of life. I am in awe of the commercial knowledge and determination in CCS. Within CXD, we ensure that the public sector is receiving the most streamlined and cost-efficient service, whilst leading on policy and ensuring customers have the best experience possible.

Ben Bar-Lev

Head of Partnerships Operations and Performance

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